HLIDE Production Alerts · program terms, effective September 4, 2026
HLIDE is production-management software. Productions use it to run their schedules, call sheets,
budgets and paperwork, and to reach the crew and cast working on them. This page describes the text
message program, HLIDE Production Alerts: what it sends, exactly how a person opts in, and how to stop.
What you receive
Call sheets for productions you are working on, with a secure link to your own.
Call-time and schedule changes and company moves.
Urgent production notices from the producer.
Secure links to your own production paperwork: documents to sign, your talent page, invoice notices.
One-time passcodes you request to open a secure link, sent only when you ask for one.
Messages are transactional and relate only to productions you are part of. HLIDE never sends
marketing or promotional texts, and no mobile information is shared with third parties or affiliates
for marketing or promotional purposes.
How you opt in
Only you can opt yourself in. A producer adding your phone number to a production does not
enrol you in texts. You opt in inside your own HLIDE account, at Settings → Texts: enter
your mobile number, read the disclosure, and check the box. This is the exact screen, with the exact words:
Mobile number for texts
+1 555 555 5555
US numbers can omit the country code.
Save text settings
app.hlide.com → Settings → Texts. The box is unchecked until the person checks it; the date and wording of each consent are recorded.
The passcode texts are the one exception to the box: when you tap "text me a code" on a secure
HLIDE link, that tap is the request, and one code is sent to the number the production has for you.
Frequency, rates, help, stop
Message frequency varies with your production schedule, typically 1 to 5 messages per
shoot day, and none between productions.
Message and data rates may apply. Consent is not a condition of any purchase.
To stop: reply STOP to any message. You will get one confirmation
and nothing further. You can also uncheck the box in Settings → Texts.
For help: reply HELP, email hello@hlide.com, or read this page.
To start again: reply START, or check the box in Settings → Texts.
What the number replies
Reply to HELPHLIDE Production Alerts: call sheets, schedule changes and production notices from productions you work on. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Help: hello@hlide.com or hlide.com/sms
Reply to STOPYou are unsubscribed from HLIDE Production Alerts and will receive no more texts. Reply START to resubscribe.
Reply to STARTYou are resubscribed to HLIDE Production Alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.
Sample messages
Call sheetHLIDE: Your call sheet for Harbor Lights, Tue Sep 9 is ready. Crew call 7:00 AM. Open: hlide.com/c/xxxx. Reply STOP to opt out.
Schedule changeHLIDE: Harbor Lights, Wed Sep 10: crew call moved to 6:30 AM. Details: hlide.com/c/xxxx. Reply STOP to opt out.
Urgent noticeHLIDE URGENT from Harbor Lights: weather hold, do not travel to set until further notice. hlide.com/c/xxxx. Reply STOP to opt out.
PasscodeYour HLIDE code is 482913. It expires in 10 minutes. Reply STOP to opt out.